Terms & Conditions
Placing an Order for a Pet Portrait
When contacting me to commission a pet portrait, I will discuss with you your requirements for your portrait. The size, layout, additional pets and cost.
Deposits
When placing an order for your pet portrait, I will ask you for a deposit of 50% of the cost of the portrait, and will give you a date when I can start working on your portrait.
How to Pay
I will send you a PayPal invoice for you to pay on (you can pay on this invoice even if you haven't got a PayPal account).
Cancellation
If you wish to cancel your order for a commission of a pet portrait, please contact me immediately by email - kaye@mysticalartandfelts.co.uk before the date I have given you to start working on your portrait and you will receive a full refund of your deposit.
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If you cancel your pet portrait after I have started working on your portrait, your deposit will become non refundable.
Finished Portraits
When your portrait is finished, I will email a photo of your pet portrait to you for approval. This gives you the option to let me know if you are happy with the portrait and approve it, or if you require further adjustments to be made to your portrait.
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If you require further adjustments to your portrait, once your portrait has been adjusted, I will email another photo of your adjusted portrait to you for your approval.
Final Payment
Once you're happy with the portrait and have approved it. I will ask you for the final payment. Once again I will send you a PayPal invoice for you to pay on.
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The invoice is to be paid in full within 30 days from the invoice date.
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When I have received your payment, I will send your portrait to you.
Regarding Delivery of your Portrait
If your portrait is to be delivered within the UK, your postage will be free delivery.
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If your portrait is to be delivered outside of the UK, then there will be postage to be paid and I will let you know the cost of the postage. The postage will be added onto your final payment and PayPal invoice.
Damage While in Transit
I take great care in packaging my work before its sent to you. Please inspect your delivery on arrival, but in the case of receiving your commission damaged on delivery, please contact me immediately - kaye@mysticalartandfelts.co.uk and take pictures of the damaged package and item. Your item will need to be returned to me and on arrival I will try and repair your portrait. If your portrait is beyond repair then a full refund will be given.
Non Refundable Item
Where you have ordered a custom order (such as a commission) you will not be able to return it for a refund.
Photos
Photographs that you have emailed to me, will only be used for the purpose required and will not be used for any other purpose or be passed on to anyone else.
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If you want to use a photo that has been taken by a professional photographer for your animal portrait, then I will need their permission to use it before starting your portrait.
Promotional Use
I retain the rights to use my photographs taken of the finished portrait that I have created for promotional use only. All finished portraits will automatically be put in my pet portrait gallery on this website and maybe used on other promotional or advertising material relating to this website unless stated otherwise.