Returns & Shipping Policy
Returns
My wish is for you to enjoy and be happy with your purchase. However, if for any reason you are not satisfied with the item you purchased and wish to return it, please contact me on kaye@mysticalartandfelts.co.uk and include your name, and order number.
You may return your purchased item within 30 days of delivery for a full refund. After 30 days a refund will not be able to be offered.
Buyers are responsible for the cost of returned postage. Your purchased item must be returned in its original condition and packaging to receive a full refund.
Once your returned item has been received and checked over, you will be refunded via the method of payment used to place the order.
Lost items
If your order doesn’t arrive when you expect it to then please contact me kaye@mysticalartandfelts.co.uk and I will contact royal mail to try and find out about your delivery. If your parcel cannot be located then a full refund will be given.
Damaged items
Please inspect your delivery on arrival and contact me immediately if your item has been damaged kaye@mysticalartandfelts.co.uk . Your item will need to be returned to me and on its arrival a full refund will be given.
Cancellations
If you wish to cancel your order, please contact me immediately kaye@mysticalartandfelts.co.uk . If your order has not been dispatched then a full refund can be given. If your order has been dispatched then you will need to return the item to me in its original condition and packaging. You will also be responsible for the cost of returned postage. For more information please see the above of this returns policy.
Non returnable items
Where you have ordered a custom order (such as a commission) you will not be able to return it for a refund.
I take great care in packaging my work before it’s sent to you. Please inspect your delivery on arrival, but in the case of receiving your commission damaged on delivery, please contact me immediately kaye@mysticalartandfelts.co.uk . Your item will need to be returned to me and on arrival I will try and repair your portrait. If your portrait is beyond repair then a full refund will be given.
If you have any problems or queries with your order please contact me at kaye@mysticalartandfelts.co.uk .
Shipping Policy
UK delivery
My processing time is 3-5 days. I will email you when your order has been dispatched with the tracking number.
I use Royal Mail, Tracked 24 to deliver your order. Once your order has been dispatched it should arrive to you the next business day. I offer Free delivery on orders in the UK. Please see table below: